Terms & Conditions

Effective September 30, 2026

These Terms & Conditions (“Terms”) govern your use of pukucloud.dev and the services Puku Cloud (“we,” “us”) provides to you (“you,” the “Client”). By using the site or buying a plan, you agree to these Terms. A signed proposal or statement of work, if any, takes priority where it conflicts with these Terms.

1. Services

We offer website design and development, ecommerce setup using Stripe, analytics dashboards, privacy compliance setup, and ongoing maintenance, as described on our Pricing and Features pages. The specific scope of your project is confirmed in writing (email is fine) before work begins. Work outside that scope is quoted separately.

2. Fees and payment

• Initial Build: $500, paid before work begins unless we agree otherwise in writing.
• Monthly plans: Monthly Upkeep ($50/month), Ecommerce ($50/month plus transaction fees) and Data Analytics ($25/month) are billed in advance each month.
• All prices are in U.S. dollars and exclude applicable taxes and payment processing fees, which are shown at checkout.
• Payments are processed by Stripe. Failed recurring payments may pause monthly services until resolved.
• Because the Initial Build involves custom work that begins once paid, it is non-refundable after work has started, except where required by law.

3. Monthly plans and cancellation

Monthly plans renew automatically until cancelled. You can cancel at any time by emailing us or through the billing link in your Stripe receipt; cancellation takes effect at the end of the current billing period and we don’t provide partial-month refunds. We may change monthly prices with at least 30 days’ notice by email.

4. Your responsibilities

• Provide accurate content and timely feedback. Delays in receiving content delay delivery.
• Make sure you have the rights to everything you send us (logos, photos, text, reviews) and that it doesn’t infringe anyone’s rights.
• Review and approve your site, policies and store settings before launch. You are responsible for the accuracy of your business information, prices, product descriptions and legal pages.
• Comply with Stripe’s terms and applicable laws for anything you sell.

5. Ownership and licenses

You own your content, your domain name and your business data. Once the Initial Build is paid in full, you own the finished website files created specifically for you. Our reusable templates, code libraries and know-how remain ours; we grant you a perpetual, non-exclusive license to use them as part of your website. If you leave, we’ll provide a copy of your site files on request. We may show your finished site in our portfolio unless you ask us not to.

6. Third-party services

Our services rely on third parties such as Cloudflare, Stripe and Google. Their services are governed by their own terms, and we aren’t responsible for their outages, fees or policy changes. Stripe’s processing fees are set by Stripe.

7. Data protection

Where we process personal information on your behalf (for example, customer or order data in a dashboard), we act as your service provider, use it only to provide the services, keep it confidential and secure, and delete or return it when our services end. See our Privacy Policy.

8. Warranties and disclaimers

We’ll perform our services with reasonable skill and care. Otherwise, the site and services are provided “as is” and “as available.” We don’t guarantee uninterrupted operation, specific search rankings, sales or business results. Privacy pages and consent tools we provide are templates to help you comply; they are not legal advice. Analytics, forecasts and reports are for business decision-making and are not financial or investment advice.

9. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

10. Indemnification

You agree to indemnify us against claims arising from content you supply, products or services you sell, or your breach of these Terms or the law.

11. Termination

Either party may end monthly services as described in section 3. We may suspend services for non-payment or for use that is illegal or harms others. Sections 5 and 8–13 survive termination.

12. Governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located there, unless the law of your place of residence requires otherwise.

13. General

These Terms are the entire agreement between us about their subject matter. If any part is unenforceable, the rest remains in effect. We may update these Terms; the effective date above shows the latest version, and material changes will be emailed to clients. Questions: hello@pukucloud.dev.